GaramWin FAQ — Answers to All Your Questions

Live Casino means playing with real human dealers via live video streaming — just like sitting at a real casino table. GaramWin's live tables, powered by Evolution Gaming and Pragmatic Play Live, are available 24 hours a day.

Games Available:

• Live Baccarat: The most popular choice in Bangladesh — bet on Player or Banker, with a minimum of ৳50.
• Live Blackjack: Try to beat the dealer to 21 — minimum ৳100.
• Live Roulette: European & American — minimum ৳50.
• Dream Catcher, Money Wheel: Spin to win — minimum ৳10.

How to Get Started: After logging in, go to the menu and select "Games" → "Live Casino". Click on your preferred table and the live video will load. Use the chips at the bottom of the screen to set your bet amount and place your chips before the betting window closes. Any winnings will be credited to your wallet as soon as the result is announced.

Full live streaming works on mobile too — all you need is a stable internet connection (4G or WiFi).

At GaramWin, you get two great things in one — Live Score and on selected matches Live Video Stream।

Live Score: Click on any live match in the betting section to see real-time scores, over-by-over updates, wicket falls, and the current run rate refreshing every second. In cricket, the result of every ball is shown instantly.

Live Stream: When you have an active balance, a video stream button appears on selected matches (usually major tournaments). Click it to watch the match live — you can place bets while streaming on the same screen.

The "Match Odds" menu lets you see the current odds and live status for all ongoing matches in one place. Live streaming isn't available for every match, but live scores are available across the board.

If your mobile number is still the same, recovering your password is simple — click the "Forgot Password?" link on the login page, enter your number, verify the OTP, and set a new password. The whole process takes under 2 minutes.

If your mobile number has changed A few extra steps will be needed. In that case:

• Email us at support@garamwin.click or reach out via live chat.
• To verify your identity, you will need to provide a photo of your NID or passport along with the mobile number used at registration.
• The support team will verify your details and transfer the account to your new number — usually within 24 hours.

If you registered with an email address, a password reset link can also be sent to that email. For any complex issue, Live Chat is the fastest way to get help.

GaramWin's Responsible Gaming tools are located in the Account Settings under "Responsible Gaming" or "Responsible Gaming" section. After logging in, click on the profile icon to access this option. What you'll find:

• Deposit Limits: Set a maximum deposit amount on a daily / weekly / monthly basis. Lowering the limit takes effect immediately; increasing it requires a 24-hour waiting period.
• Session Time Limit: Set how long you want to play in one session — you'll get a notification when your time is up.
• Loss Limit: Once you've lost a set amount, your account will automatically be locked for the rest of that day.
• Cooling-Off: Take a break from 1 day to 6 weeks — login and deposits are disabled during this period.
• Self-Exclusion: A complete break for 6 months or longer. Cannot be cancelled by the user while active.

All these tools are completely free to use. If you can't set them up yourself in Settings, just contact support and they'll help you. For more details, Responsible Play page.

GaramWin is browser-based — just type garamwin.click into Chrome, Firefox, or Safari and the full site works. With no separate app, there's no need to worry about Play Store or App Store updates. If you're experiencing issues in the browser, try the steps below:

• Clear your browser cache: In Chrome, go to Settings → Privacy → Clear Browsing Data → select Cached images and files, then click Clear.
• Update your browser: Newer features may not work on older browsers. Keep Chrome or Firefox updated to the latest version.
• Check your internet connection: Restart your mobile data or WiFi.
• Reset your home screen shortcut: If an old shortcut stops working, delete it and re-add it using "Add to Home Screen".
• Try a different browser: If one doesn't work, try the other.

If the issue persists, contact us via live chat with your phone model, operating system, and browser name. Our technical team typically responds within 2–3 minutes.

GaramWin gives you full control over your account. Whether you need a temporary pause or a permanent break, both options are available.

Temporary Break (Cooling-Off): Go to "Responsible Gaming" in your Account Settings and choose any break period from 1 day to 6 weeks. During this time, login and deposits will not be possible, but your account and balance will remain intact. Once the period ends, your account will be reactivated automatically.

Long-Term Self-Exclusion: For a full break of 6 months or more, choose the self-exclusion option. Once active, it cannot be cancelled by yourself — you'll need to contact support to reactivate it after the period ends.

Permanent Account Closure: If you'd like to permanently close your GaramWin account, email support@garamwin.click or let us know via live chat. After identity verification, your account will be permanently closed. If you have any remaining balance, please withdraw it before closure — this won't be possible afterwards.

Taking a break is never a sign of weakness — it's a sign of self-awareness. GaramWin is always here to support you.